SHIPPING & HANDLING
We want you to receive your purchased products as quickly as possible.
All orders are shipped via the Austrian Post Office. Shipping within the specified working days cannot be guaranteed.
Please note that each artwork is painted for the customer and therefore it can take up to 2-4 weeks before it is sent.
Customers from outside the European Union are responsible for all duty and taxes associated with the importation of purchased products.
RETURNS & EXCHANGES
The shipping costs incurred for returning your item(s) are at your own expense. We will provide you with a refund on full-priced items if:
1. the items are in original condition, with all tags attached
2. the items have not been damaged
3. you notify us and return the item(s) within 14 days of receipt
4. the original invoice is provided as proof of purchase
Once your return has been received, inspected and approved we will refund you by your original payment method. Refunds will only be issued once return orders have been received. Returned items will be refunded excluding the original cost of shipping, unless deemed faulty.
Products made especially for you cannot be returned.
We strive to run our business as eco-consciously and in as sustainable a manner as possible. For this reason, we will endeavor to recycle and reuse all our packaging to keep wastage to a minimum. Where possible we will also use packaging that has strong green credentials with regards to biodegradability etc.